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Where exactly is the pain?

When did it start? Did it start suddenly or gradually?

What does the pain feel like: sharp, dull, burning, crushing or stabbing?

Does the pain travel anywhere else?

Do you have nausea, sweating, shortness of breath or dizziness?

Is it constant or does it come and go?

Does anything make it better or worse?

On a scale from 0 to 10, how bad is it?

I am calling about a patient who is deteriorating.

They were admitted with pneumonia and have become more breathless.

Their oxygen requirement has increased and I am concerned about sepsis.

Could you review them urgently, please?

What do you think might be causing this?

Is there anything you are particularly worried about?

What were you hoping we could do today?

Choose a private space and reduce interruptions.

Can I check what you understand so far?

Would you like me to explain the results now?

Give information in small chunks without jargon.

I can see this is very difficult to hear.

Summarise next steps and support.